Landlord FAQs

You’ll get back your valuable time as we take care of your property’s lease preparation, repairs, rent collection, rent processing, bill pay, utility reimbursements, and eviction filings. Our real estate partners work directly with us to find a well qualified tenant for your property.

We assign a manager to each property. This will be your point person for all matters regarding your property. 

You no longer have to worry about emergency calls from tenants in the middle of the night. Our property managers will receive and respond to these calls, and you’ll be notified of your property’s activities via our convenient online tools. 

We will distribute funds on the 15th of every month via ACH disbursements which are directly deposited to your bank account. 

Our screening process examines criminal, credit, and eviction records, as well job history. Tenants who pass these screenings and have excellent credit and references rarely cause more damage than what can be covered through the security deposit. In the rare case that tenants do cause more damage than this, they will be billed. If they don’t pay, we will use a collection agency. 

The due date for rent is the first of each month. If the tenant has still not paid by the fifth of the month, we will continue collection efforts making calls, sending emails, and reaching out via text message every other day thought the 15th of the month. On the 16th of the month we will deliver a “72-hour notice” that rent must be paid or they must vacate the premises. If the tenant still has not paid by the time the notice period has expired, we will let you know and file for an eviction. Our goal is to expedite the eviction process as much as possible: The sooner the problem tenant moves out, the sooner a more qualified tenant can move in. 

We conduct eviction filings for tenants who default on rental payments. We make a point to screen tenants rigorously to ensure that this happens as infrequently as possible. 

To rent your property out to others, you must obtain a current Rental License from The Philadelphia Department of Licenses and Inspections. This requires an active Commercial Activity License number and an active Philadelphia Tax Identification number. Each property you are renting out requires a separate Rental License. 

Many factors affect how long it takes for a property to rent, including time of year, location, condition, and normal fluctuations of supply and demand. That being said, a typical timeframe for finding tenants is four to eight weeks, though it may take longer in the winter. 

Our real estate partners make use of a number of outlets for advertising, including our website, open houses, MLS, Internet listings, and more. As soon as we receive notice from the existing tenant and permission from the owner to re-rent, the home appears on our list of available properties.